Samsung Washer Error Code UE: How to Fix It

The Logic Verdict

My Take: The video author notes: “If you reach down in here and it’s just super bouncy… that’s a dead giveaway that those shocks [suspension rods] have gone out.” Based on this, I recommend inspecting the Suspension Rods first.

What It Means

The UE code (also Ub, Ur, or 1 Ub) stands for Unbalanced Error. The washer drum is spinning unevenly, often banging against the sides of the cabinet.

Common Causes

1. Worn Suspension Rods: The most common cause for persistent UE errors. The damper springs lose tension, causing the tub to bounce uncontrollably.
2. Unbalanced Load: Heavy items (blankets, rugs) are bunched on one side.
3. Washer Not Level: The machine is rocking on the floor.
4. Loose Tub Nut: The nut holding the drum is loose (rare).

Step-by-Step Fix

1. Test the Suspension:
   • Open the lid and push down on the tub.
   • If it bounces up and down like a pogo stick (“super springy”), the rods are bad.
   • If it has resistance and comes up slowly, the rods are likely okay.
2. Replace Suspension Rods:
   • Safety: Unplug the washer.
   • Open Top Panel: Remove the screws at the back of the top panel. Lift the panel up and slide it forward or prop it up (be careful of wires).
   • Remove Old Rods: Lift the rod from the bottom to unhook it from the tub, then pull it out from the top mounting bracket.
   • Install New Rods: Insert the new rod through the top bracket, hook it onto the tub at the bottom. Do this for all four rods.
   • Grease: Apply lithium grease to the top and bottom mounting points if provided.
3. Reassemble: Lower the top panel and secure the screws.
4. Test: Run a spin cycle to ensure the tub spins smoothly without banging.

Resources

• Samsung Washer Suspension Rods (Amazon)
• Lithium Grease (Amazon)