Samsung Washer Error Code dE: How to Fix It

The Logic Verdict

My Take: The video author notes: “This normally means that the door is either not shut correctly… or you may have a problem with the door interlock and it needs changing.” Based on this, I recommend inspecting the Door Interlock Switch first.

What It Means

The dE code (also dE1, dE2, or dC) stands for Door Error. The washing machine detects that the door is not closed or locked properly, preventing the cycle from starting.

Common Causes

1. Door Not Closed: The door is not fully shut or is obstructed by laundry.
2. Faulty Door Interlock: The electronic lock mechanism is broken or burnt out.
3. Wiring Issues: The connector plug on the interlock has burnt terminals or loose wires.
4. Damaged Door Seal: The rubber seal is preventing the door from closing correctly.

Step-by-Step Fix

1. Check Door Closure: Ensure the door is firmly closed and no clothes are trapped in the seal.
2. Access Door Interlock:
   • Safety: Unplug the washing machine.
   • Remove Band: Open the door and locate the wire retaining band around the rubber seal. Use a flat-blade screwdriver to pry the spring (usually at the bottom) and remove the band.
   • Peel Back Seal: Pull the rubber seal back from the door frame to reveal the door interlock mechanism on the right side.
3. Remove Interlock:
   • Remove the two screws holding the interlock to the front panel.
   • Pull the interlock out through the gap.
4. Inspect and Replace:
   • Check the electrical plug for any signs of burning or damage.
   • If the interlock is faulty, disconnect the plug (note wire positions) and connect the new interlock.
   • Secure the new interlock with the two screws.
5. Reassemble:
   • Refit the rubber seal over the lip of the front panel.
   • Reinstall the retaining band, ensuring the spring is positioned correctly (typically at the bottom, 7 o’clock position).

Resources

• Samsung Washer Door Interlock (Amazon)
• Door Boot Spring Tool (Amazon)