Samsung Washer Error Code 5C: How to Fix It

The Logic Verdict

My Take: The video author notes: “if you own a Samsung washing machine that is not running because the drain is clogged or otherwise not working giving you errors such as the ND 5e SE 5c SC or 1 5c code… let’s go through all the things that could cause these issues”. Based on this, I recommend inspecting the Drain Filter and Drain Hose first.

What It Means

The 5C code (also displayed as 5E, SE, SC, nd, or 1 5C) indicates a Drain Error. The washer is unable to drain water properly within the expected time.

Common Causes

1. Clogged Debris Filter: The filter located at the bottom front of the washer is blocked with lint, coins, or debris.
2. Improper Drain Hose Installation: The hose is inserted too far into the standpipe (more than 7 inches) or is kinked.
3. Blocked or Failed Drain Pump: The pump impeller is obstructed, or the motor has failed.
4. PCB or Wiring Issues: The control board is not sending power to the pump, or wires are damaged.
5. Excessive Suds: Too much detergent causing suds to block the pump (often associated with Sud code).

Step-by-Step Fix

1. Check Standpipe Height: Ensure the drain hose is not inserted more than 7 inches (18 cm) into the standpipe to prevent backflow or siphoning.
2. Drain and Clean Filter:
   • Open the small access panel on the bottom front of the washer.
   • Use the small black emergency drain hose to drain water into a shallow pan or bottle.
   • Unscrew the white debris filter cap and clean out any debris or pet hair.
3. Inspect Drain Pump (Advanced):
   • If cleaning the filter doesn’t resolve the issue, you may need to access the drain pump.
   • Disassembly: Remove the top panel, detergent dispenser, and control panel. Remove the door seal spring and door lock screws to detach the front panel.
   • Check Impeller: Remove the pump motor (held by 3 screws) from the housing. Spin the impeller; it should have magnetic resistance (“snap” into place). If it spins freely/loosely, the pump is bad and needs replacement.
   • Resistance Check: Use a multimeter to check the pump motor resistance. It should read between 10 and 60 Ohms.
4. Check Voltage: With the machine running a drain cycle, check for 120V at the pump connector. If no voltage is present, the PCB (control board) may be faulty.
5. Clear Suds: If the issue is caused by suds, pour a mixture of fabric softener and water into the dispenser to break them down.

Resources

• Samsung Drain Pump (Amazon)
• Washing Machine Cleaner (Amazon)